What does your company sound like?
On Hold Marketing & Communications is the leading international provider for creating Telephone On Hold Marketing messages. There is a science to on hold marketing. Let us walk you through it ~
- What is your brand speak? Do you have a glossary? Taglines? Mission?
- Are you connecting? (Facebook, Twitter, Linkedin, Instagram, Website, Blog)
- Are you cross promoting products and services?
- Are you using on hold time to educate, inform and entice your callers?
- Do you have the same voice over talent for all facets of caller experience? Voice prompts, hold messaging, voicemail and announcements? Elevate your brand while retaining callers.
Our scriptwriting team will work with you to deliver on hold messages throughout the year that are helpful to your callers. Your on hold messaging will be timely, on point and interesting to your audience.
Our Process
Step 1: Marketing Consultation
No forms or questionnaires to fill out. Every script we write is one of a kind. Our seasoned marketing professional will interview you, in detail, to learn about your marketing needs and inform you on the “best practices” for using On-Hold Marketing in your specific industry. We take the work out of your hands!
Step 2: Scriptwriting
Our team of seasoned writers understand industry-specific language and that no two companies are exactly alike. We invest time in getting to know your marketing priorities and best practices through one-on-one communication and a review of your website and social media so we can accurately represent and enhance your existing brand.
Step 3: Voice Talents and Background Music
We offer many professional voice talents and our industry’s largest library of background music. Visit our Voice and Music Selection page to evaluate our voice talents and music either separately or together. Our online On Hold Mixer allows you to listen to your chosen voice talent while testing music backgrounds.
Step 4: Equipment, Installation & Warranty
We coordinate installation for our state-of-the-art technology. We offer two different types of On Hold or MOH external equipment. Our USB technology allows us to email your updated recordings. We also work with many global brands that utilize our Hybrid system. The Hybrid system relies on an internet connection to remotely download all recordings, in any language.
Step 5: On Hold Marketing Updates
In order to derive full marketing value from our program, you must consider us an extension of your marketing team. You will have an assigned scriptwriter and together we will work with your team to broadcast updates throughout the year.
On Hold Marketing facilitates several equipment options:
Hybrid Model: Our Hybrid models connect to your Music On Hold (MOH) port of your telephone cabinet. It also connects to a clear internet line. All recordings will remotely download to your telephone system with no need for on-site assistance.
USB Driven Unit: Our USB model delivers your production electronically in Mp3 format. All you need to do is insert USB drive to your unit. Your productions will automatically upload.
VoIP: No worries. Our studios prepare productions in any format you need. Wav., vox, mp3….you name it. We can coordinate upload to your VoIP system.
We work in...
States
Countries
Industries
The Top Brands in the World Trust Us to Increase Sales
HL Purdy
Verona + Union Opticians
Marchon Eyewear
Eyes On Broadway
Crowne Plaza
Why should you use Telephone On Hold Marketing?
How often do callers hear silence on-hold and wonder if they have been disconnected? Callers with silence on hold will often hang up within 40 seconds, while callers with on-hold marketing messages will stay on the line up to 4 minutes. Lost calls will cost you sales!
Let’s face it. While callers are waiting for assistance, you have a great opportunity to create and reinforce your corporate brand. Today, people make instant opinions about your business based on the way you answer the phone and what they hear when placed on-hold. Businesses with silence on-hold sound small time and unprofessional. How important is the image of your business?
Target the callers that call you. Keep in mind, your callers phoned you to learn more about your products and services. You have their complete attention; use this unique opportunity to educate your callers about all of your current marketing needs, corporate branding as well as timely promotions and events. Did you know that it is 10 times less expensive to sell additional products and services to your existing clientele than it is to attract new clients?
