On Hold Marketing & Communications for Spas

Whether you provide relaxing massages and facials or more complex cosmetic procedures, your spa’s first priority is the happiness and well-being of your clients. Smart targeted marketing messages can inform, entice and build trust in your capabilities, while customer comforts like a signature scent and soothing overhead music can enhance each experience.


Let the experts at On Hold Marketing & Communications help. For more than 25 years, we have been creating first… and lasting… impressions for Spas like yours.

Voice - Telephone On Hold

Just music on hold? That’s only part of the equation. Let us formulate a telephone on hold message that demonstrates your commitment to quality customer care and services while promoting your Spa.

Our Process

What to Include

On Hold Messages offer a unique opportunity to pass along important information to attentive callers and build an image of your Spa with words that instill confidence, create interest and build rapport. Here are some suggestions for what to include. Here are some suggestions for what to include.
  • Hour of operation/extended hours
  • Medical supervision/certifications
  • Natural/mineral-based products
  • Signature Massages
  • Facials/Peels
  • Hair Removal
  • Laser procedures
  • Seasonal packages
  • Private events
  • Website and social media
  • Gift cards
  • Holiday/Special promotions
  • Proprietary line of body care products
  • Privacy

A few of our happy clients!

Sound - Persona Business Music

Music… the great motivator. It can energize, relax, or comfort you, spark a good memory or even change your perspective. Persona Business Music will work with your branding team to create and curate customized streaming music that best reflects your environment, brand, and target audience. The team at Persona Business Music will curate playlists using a day-timing feature that sets the mood throughout the day, catering to both the soothing and the tranquil as well as the reinvigorating and refreshing.

Access the songs without the hassle. 

Never again deal with BMI, ASCAP or SESAC. One monthly fee covers the public performance royalties for every song on Persona Business Music.


Engage your customers with music they love.

Persona Business Music serves up a diverse array of music, from top-streaming pop icons to under-the-radar indie bands, Nashville superstars to cutting-edge EDM artists. Having long-established relationships with music labels of all sizes and artist managers throughout the industry, Persona Business Music offers unparalleled access to the music your customers want to hear, not just stuff that’s easy to license. After all, what good is licensing music that doesn’t appeal to your customers?


Experience the best music programmers.

The right song at the right time can turn a casual browser into a loyal customer. Persona Business Music programmers are passionate music experts, diligent, creative in approach, and adept at stirring emotions via songcraft and curated playlists. Two parts science, one part art, Persona Business Music’s expertise-with-heart trumps algorithms every time.


Persona Business Music
Plenty of options, tailored to your environment

Check Out Our Curated Playlists

Every Decade

From the 1940s to Today's Hits

Every Genre

From Classical, to Rock, to Everything in Between

Every Audience

Find the right playlist for your customers.

Prompts - Voice Prompts

At On Hold Marketing & Communications, we understand the value of creating a great first impression. Our experienced Voice Talents deliver a strategically crafted, brand-focused message that conveys a sense of professionalism every time someone calls your facility. We have been “introducing” callers to spas/medical spas through quality voice prompt services for more than 25 years.

Our Process

Scent - Scent by On Hold

Scent is your first impression and your longest lasting sense. You need to ask yourself, how does your assisted Living Center and Nursing Care Facility smell, because your guests will instantly create a first impression, Scent Technology has the ability ….. (Sheila needs to write)