On Hold Marketing & Communications for Hotels & Resorts

Achieving your level of excellence in hotel management is more than a full time job, whether you are one location… or one of many. You’ll agree that a little extra support for business development is always of value. Marketing messages that are engaging, informative and inviting can amplify your brand, while key nuances like a signature hotel scent and curated overhead music can give guests more than enough reasons to return.


Let the experts at On Hold Marketing & Communications help. For more than 25 years, we have been creating first… and lasting… impressions for Hotels/Resorts like yours.

Voice - Telephone On Hold

Just music on hold? That’s only part of the equation. Let us formulate a telephone on hold message that demonstrates your commitment to expert comprehensive care while promoting your Eyecare/Vision Center.

Our Process

What to Include

On Hold Messages offer a unique opportunity to pass along important information to attentive callers and build an image of your Hotel/Resort with words that instill confidence, create interest and build rapport. Here are some suggestions for what to include. Here are some suggestions for what to include.
  • Multiple locations
  • Number of rooms/suites
  • Local area attractions/destinations
  • Wireless access
  • Event capabilities
  • Security features
  • Fitness center
  • Pool/Spa
  • On-site dining
  • Parking/shuttles
  • Proximity to airport
  • Room amenities
  • Luxury bedding/bath products
  • Interesting views
  • Pet-friendly
  • Special packages
  • Rewards programs
  • Extended stay options
  • Easy check-in/check-out policies

A few of our happy clients!

Sound - Persona Business Music

Music… the great motivator. It can energize, relax, or comfort you, spark a good memory or even change your perspective. Persona Business Music will work with your branding team to create and curate customized streaming music that best reflects your environment, brand, and target audience whether it’s down-to-business, adventure-oriented, or family friendly. The team at Persona Business Music will curate playlists using a day-timing feature that sets the mood throughout the day from a soothing start to the morning and memorable mid-day vibes to stimulating happy-hour energizers.

Access the songs without the hassle. 

Never again deal with BMI, ASCAP or SESAC. One monthly fee covers the public performance royalties for every song on Persona Business Music.


Engage your customers with music they love.

Persona Business Music serves up a diverse array of music, from top-streaming pop icons to under-the-radar indie bands, Nashville superstars to cutting-edge EDM artists. Having long-established relationships with music labels of all sizes and artist managers throughout the industry, Persona Business Music offers unparalleled access to the music your customers want to hear, not just stuff that’s easy to license. After all, what good is licensing music that doesn’t appeal to your customers?


Experience the best music programmers.

The right song at the right time can turn a casual browser into a loyal customer. Persona Business Music programmers are passionate music experts, diligent, creative in approach, and adept at stirring emotions via songcraft and curated playlists. Two parts science, one part art, Persona Business Music’s expertise-with-heart trumps algorithms every time.


Persona Business Music
Plenty of options, tailored to your environment

Check Out Our Curated Playlists

Every Decade

From the 1940s to Today's Hits

Every Genre

From Classical, to Rock, to Everything in Between

Every Audience

Find the right playlist for your customers.

Prompts - Voice Prompts

At On Hold Marketing & Communications, we understand the value of creating a great first impression. Our experienced Voice Talents deliver a strategically crafted, brand-focused message that conveys a sense of professionalism every time someone calls your facility. We have been “introducing” callers to hotels and resorts through quality voice prompt services for more than 25 years and in over more than 55 countries across the globe. We have created a fail-proof delivery protocol that will allow your project to run smoothly.

Our Process

Scent - Scent by On Hold

Hotels like yours are in the “first impression” business. Given that the sense of smell is connected to the memory center or limbic system of our brain, scent is high priority for the hotel industry. Our team stands ready to develop an effective Scent Marketing program for your properties. We offer a variety of equipment solutions for your establishment based on your unique needs. We also offer Signature Scent options in addition to a wide variety of popular organic oils. We’ll be glad to tell you more. Schedule a scent consultation at your convenience.