Ease... Affordability... Quality.... 

These have been the key elements of our business model for 26 years. We create professional, informative Telephone On Hold Messaging for all types of companies. We go to extraordinary lengths to collect information from your company so that your telephone On Hold messages are as effective as possible. On Hold Marketing & Communications was founded in Long Island, New York in 1994. We began working with clients in the tri-state area and today we serve companies throughout the U.S. and in more than 55 countries. Since our inception we have added three divisions to our company; Voicemail Recordings, Scent by Onhold and Persona Business Music. No Company is Too Small or Too Large From small businesses that are striving to offer a professional image to large Fortune 100 companies engaged in a Brand Standard International Roll Out, our mission is to work with all companies to create an effective telephone on hold marketing message. What does your business sound like?


Jim Mathis, President of On Hold Marketing & Communications, began the company in 1994. By 1998, it was one of the largest in the industry. Jim has consulted with companies across the U.S. and now the world, serving clients in more than 55 countries. Jim Mathis also serves as a business consultant, specializing in Brand Management and Marketing . His vision has led to the development of On Hold’s Voice of Your Business suite of products.   Jim’s work has led the company to be featured by CNN, New York Times, New York Newsday, Business Investors Daily.   What Makes Us Different: The Person to Person Script Interview The personal “script interview” is one of many features that sets On Hold Marketing & Communications apart from the rest. We meet with your company to collect information for your customized script; our scriptwriters go to work to create a solid, well executed script and will be happy to edit your copy as much as you would like. The writing of your On Hold message is by far the most important factor in the success of your On Hold program.

Vice President Sheila Fitzgerald explains:

“No two companies are alike. Each has its own specific marketing goals, unique qualities and mission. That is why On Hold Marketing & Communications insists on conducting a personal interview with every client in order to create a customized message that is reflective of that company’s needs.”

– Sheila Fitzgerald, Vice President of Client Development

Industry Specific Knowledge Gives Us An Edge

We have developed strategies with many industries including hospitality, restaurant, financial services, health care, food distribution, retail and many more. Go to our “Specialized Industry” pages to learn more.

Corporate Overview

  • Company founded in Valley Stream, Long Island in 1994, with studios in DesMoines, IA. Now Headquartered in North Carolina with recording capabilities throughout the world.
  • Began serving clients in New York City and Long Island and now serves clients in more than 55 countries.
  • Clients Include: Marriott, Capital Grille, Acura, Chrysler, Columbia – Presbyterian, Wyndham, Crowne Plaza Hotel, Sheraton, Sprint, Mercedes Benz, Renaissance Hotels, Delta Hotels, Le Bernardin, Catholic Health Services of Long Island, Intercontinental Hotels, Long Island Bagel, Cohens Fashion Optical & Rita Hazan Salon
  • Voice of Your Business Suite of Products: Telephone On Hold Messages, VoicemailRecordings.com, ScentbyOnhold.com, PersonaBusinessMusic.com

State of the Art On Hold Recording Studios–100% Guarantee

On Hold Marketing & Communications stands behind every production sold. We have a “no questions asked” guarantee on all productions as long as a re-do request is made within five business days of receipt of your production.

Equipment: Best Quality Equipment with the Most Comprehensive Warranty Available

You will enjoy superb sound quality and the most efficient, up to date, headache free equipment available. Furthermore, we have different types of equipment available depending on your needs. For instance, if you are an international company with offices and properties all over the world, we can provide equipment that connects to our server and allows us to instantly upload a new telephone on hold message across all of your sites. If you have less than five locations, we might suggest a USB player that allows us to email your telephone on hold messaging production for your review. Once you approve your new production, you can automatically upload to your On Hold unit for immediate results.

Innovation: Let On Hold Marketing & Communications Be the Voice of Your Business

Innovation is the cornerstone philosophy of On Hold Marketing & Communications. We believe that offering professional audio to every aspect of your business will enhance your corporate image. That is why we created several new divisions of our company including; ScentbyOnhold, VoicemailRecordings and PersonaBrandMusic. You already know that On Hold Marketing is an effective, affordable marketing solution. Professionally record all of your voice mail prompts. Incorporate professional voice talent narration into your website.

We Serve Clients Around the Corner and Around the World.