Five AC Hotels by Marriott throughout North America, South America and the UK have a new “employee” who they will never see, but who often will be a customer’s first point of contact. Working with On Hold Marketing and Communications, these AC hotels have implemented a professional on hold messaging program that reflects the AC by Marriott brand’s uncomplicated, design-lead accommodations.
“We are working with AC hotels in a host of exciting cities from Birmingham in the UK to San Jose and Rio De Janeiro,” says Jim Mathis, president of On Hold Marketing and Communications. “We’ve created a script that speaks to a new generation of travelers and combined it with a voice and background music that embodies the AC Hotel’s modern sophistication.”
OHMC equips the AC hotels with it’s multi-location clients with the Premier Hybrid 7600 Digital Announcer that enables seamless remote delivery and management of on hold messages and updates in mp3 format within 60 minutes. The wall-mounted unit is easy to install and set up. And, once installed, no further operator intervention is required.
“We think this is a great solution for AC Hotels,” says Mathis. “The polished quality of the message and the simplicity of the delivery method fall right in line with the AC persona.”